Privacy Policy

Last updated: June 23 2026

GridHaven Studios (“GridHaven”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have under Canadian law (PIPEDA) and international privacy standards such as GDPR.

GridHaven is designed to operate with minimal personal data. Our primary identifier is your Second Life UUID, and email signup is optional. We do not store passwords.

1. Information We Collect

1.1 Second Life Identity

When you create a GridHaven account, we collect:

  • Your Second Life UUID
  • Your Second Life legacy name

1.2 Optional Email Address

If you choose to sign up using email, we collect your email address for:

  • Account access
  • Security notifications
  • Support communication

We do not sell or share your email with third parties.

1.3 Cookies

GridHaven uses only essential cookies:

  • A session cookie to identify your login
  • A security cookie to protect your account

We do not use advertising or tracking cookies.

1.4 System Logs

For security and performance, we may collect:

  • IP address
  • Browser type
  • Access timestamps
  • Error logs

2. How We Use Your Information

We use your information to:

  • Provide access to GridHaven services
  • Authenticate your account using UUID or email
  • Secure your account and prevent abuse
  • Operate bots, rentals, vendors, and dashboards
  • Respond to support requests
  • Comply with legal obligations

3. Data Retention

GridHaven retains data only as long as necessary for service operation or legal compliance.

  • UUID & account data: retained while your account is active
  • Email (if provided): retained until account deletion
  • Logs: typically 30–90 days
  • Financial records (via Stripe): 7 years

For full details, see our Data Retention Policy.

4. How We Protect Your Data

We use industry‑standard security measures including:

  • Encryption in transit (HTTPS)
  • Hashed tokens
  • Access controls
  • Regular security audits

We do not store passwords. Authentication is handled through UUID or email‑based login.

5. Sharing of Information

GridHaven does not sell, rent, or trade your personal information.

We may share limited data with:

  • Stripe (for payments)
  • Email providers (for optional email login)
  • Law enforcement when legally required

6. Your Rights

Under PIPEDA and GDPR, you have the right to:

  • Access the data we hold about you
  • Request corrections
  • Request deletion of your account
  • Withdraw consent for optional features
  • Receive explanations of how your data is used

To exercise these rights, contact us at: chrisx84@live.ca

7. International Data Transfers

GridHaven may store data on servers located outside Canada. By using our services, you consent to this transfer. We ensure all providers meet strong privacy and security standards.

8. Children’s Privacy

GridHaven is not intended for children under 13. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent version.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact:

GridHaven Studios
Email: chrisx84@live.ca